Able to deliver anything from anywhere, Postmates is the food delivery, grocery delivery, whatever-you-can-think-of delivery app to bring what you crave right to your door. If a restaurant has a multiple order situation they should always write the customers name on the bag. r/postmates: News and discussion about the delivery company Postmates. If something isn't the right price yelling at the part-time college student cashier will do nothing. (4 months ago) Postmates Code for existing users May 2020, Postmates Promo Code Reddit existing users, Postmates dodgers Promo Code . The restaurant could have just been covering their butt. But if one had to fit into that, it would be Doordash. Postmates support will be the reason they go bankrupt. Seven cents a minute is not enough to make it worth waiting long. When you buy through links on RetailMeNot we may earn a commission. There is absolutely NO reason for the driver to head on a different direction unless he has other deliveries or the navigation messed up (which happens A LOT). If the order is wrong or there are any other issues, customers have the option to report them. Customer service answer, that they are not able to help, because tips go straight to the Postmates driver. Facebook Twitter Email LinkedIn Reddit Pinterest. Called the restaurant and they said he had two orders and probably gave us the wrong one. Comments. Posts Wiki. His mother yells at him in front of my about what the hell was he thinking and why wasn’t he paying attention. Customers, please read the Customer FAQ.. I accepted the order right away and proceeded to the Metreon Target to pick one up. I went to pick up an order from a PF Chang’s and it turned out containing two orders for two different customers. They probably went screw and let’s add it on to the person already picking up. I get multiple deliveries all the time. POSTMATES. By using our Services or clicking I agree, you agree to our use of cookies. Have them fix it. Even better is when it sends me to one of those restaurants that never has the food ready when they say it is, so it looks like I'm just hanging out at a random restaurant to the customer. I don't do order and pay with them, so wait times are shorter. So it is possible they were truthful. Yeah that was not a fun ride. While Postmates is good if you just want a little extra cash, do not do it as a main job. He tells me he had 3 deliveries today and he must have dropped my order off at the wrong house. This just happened to me yesterday. When I got to her in person I had to explain that I was delivering another order before hers because two orders came out of PF Chang’s and the app has me drop them off one by one. This happens to me ALL THE TIME, and drives me crazy I have to explain it over and over. Hot New Top Rising. I am pretty sure it was the restaurant's fault. Depending on the current promotion, you could get up to $20 to use toward your first order. As a life long vegetarian they ALWAYS got the order wrong, and after the 4th time of screwing the order up they refused to give me a refund. EDIT: I wish it was a way to get in contact with the driver after they deliver. Give him a bad review if you want. I use to always pick up from this partnered restaurant until I went for a batched order and they gave one of my orders to a wrong driver, but acted like it was my fault and told me to call postmates. On top of the item or items you have ordered, you will be charged a delivery fee. More times than not, Postmates will refund either a part of or the entire order. Drivers, please read the Driver FAQ. Yep. I blame them not the driver. driver picked up and it said it would be arriving in about 8 minutes. FOLLOW US. Speed of order can be great with Postmates and it can be terrible. card classic compact. I dont know why a lot of customers simply don’t trust Postmates drivers. Postmates will provide liability coverage from the moment you accept an order. What they meant was, apparently, was that they no longer felt the need to guarantee their workers they’d be … About 5 minutes later I watched him turn around and jump on the turnpike to head back to me. For New User Promo Codes, go here.. For Existing User Promo Codes, go here.. City-specific information is found in the wiki.. I was excited to see this order, because as the Postmates community manager noted during his demo, orders for high-priced electronics typically correlate to higher tips. Press question mark to learn the rest of the keyboard shortcuts. If stuff you ordered is missing: The courier can't examine the food, so all they can do is count the number of items (which may or may not be an accurate representation of the order), unless the bag is … Order from the food delivery app with the best selection with over 600,000 restaurants and stores, many of them only on Postmates, and we’re adding more every day. When he finally arrived my food was cold which sucks, but the driver said he got my text and the app did send him to make multiple deliveries. It doesn't matter if you don't normally order deliveries. But this post shows otherwise. Postmates support will be the reason they go bankrupt. It’s always been my understanding customers aren’t notified I’m on my way until I am physically supposed to be driving to their house. Press J to jump to the feed. They give out wrong orders all the time. I just had a driver deliver me the wrong order. Has anyone had issues such as these and how do I get them resolved? I had a lunch delivery from postmates. You have lots of options, so make sure you select the best offer. Learn More. $10 … 1/15/2016. Then, tap the name of the merchant from which you received an incorrect order. If a restaurant is fast food and there's not much of a wait, I'm okay with that. Promo Code: IR5. Postmates offers $10 to new customers. Have you heard of Postmates promo codes being posted on the social media site Reddit for existing users? Woo! 1 of 12 Postmates courier picks up lunch order at Luke's Lobster restaurant. Was it cold? Facebook Twitter Snapchat Instagram. Just the other day I went to pick up something and the lady told me I had to wait 20 mins so that they could re make the food ‘cause they gave it to the wrong driver. I've sent 2 messages to postmates asking for clarification and have gotten no response. By using our Services or clicking I agree, you agree to our use of cookies. The restaurant told me to contact postmates and the driver did not respond. Like we’re going to steal your food and run away... Sheesh . Ok that makes sense, thank you. Absolutely zero of us drivers wish that... Yeah this goes along the same lines as retail issues. Hot. Just curious really, i order post mates maybe once a week and this is the first time this happened. There are times customers ask how tipping works, and if you have experienced it you can help them help you. I wont ding the driver for this one. Tuesday, May 21, 2019. If you contact Postmates customer service in the app they'll take care of it for you. My god. There is only coverage for any one else's property or injuries that you are liable for. Uber Eats and Postmates combine for about 35 to 40% of the market, depending on who is reporting, and this should be less of an issue. Even after being an unlimited member for a year (paying an additional 10.99 a month) the customer service line refused to take my card off file after the initial phone call about my terrible service. When Postmates cut their pay and got rid of their minimum guarantee per job, they told drivers the new rates would “remove the need for a minimum guarantee.”. Does that actually happen (multiple deliveries where there not even remotely on the way to each other) or did the guy just lie to me to make an excuse? Hope you see this too! . No. ... Postmates Promo Code Reddit. I didn’t even want a refund I wanted my damn food. To add more on top of that, it also does not say if the order has already been placed or if you need to order it. A total of $25 off your first 5 orders 2. I ordered from a restaurant 8 minutes away (I work from home ok?) There is no coverage for you. Probably not. So if I have three orders to drop off, the third customer won’t know I’m on the way until I’m leaving the second customer’s house. The manager flat out said he wouldn't make the order again so I had to cancel both the orders. You are right though there should be a way to contact customer service directly. The Postmates app is free to sign up, but there are fees attached for each order delivered. But here's the thing: Uber Eats and Postmates will be Uber Eats and Postmates, each running independently of each other, for at least the remainder of the year. Join the Fleet Fleet Support. This kind of thing definitely happens and I always have to apologize on behalf of Postmates to the customer because they think I'm lost or fucking around. The PM app does not notify users of multiple deliveries unlike other apps. Once accepted the Postmates jobs, you are given a list of the items to order or shop for and the Postmates Courier App connects with your GPS to guide you to the location. To prevent other customers from running into the same issue, we will temporarily deactivate the merchant on our platform until the issue is resolved. So they could have added your order of the other one. Get your first Postmates order for free by asking a friend for their referral code. Esp if no one was taking one of them. What you do is this: "I'm really sorry your order is not correct, we can only really check and see if the order is the right items, we don't see special requests or anything, and unfortunately I can't really do much about that. Cancelled that sh*t immediately! /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/ReredditLink.f7b66a91705891e84a09.css.map*/definitely the driver's fault. 50 Offers Available. For everyone here saying Postmates does shit like this all the time, I’ve never seen multiple orders where I’ve had to go 20 minutes in the total opposite direction to deliver one order before another. Their Achilles heel is when you have to place the order. Press question mark to learn the rest of the keyboard shortcuts. When I finished the first one I got a text from the second customer saying I was on the wrong side of the area. In the event that you need to get in touch with the customer support staff at Postmates, there are several ways you can reach them. Gps could have been weird, I know when I hit the gps button, postmates sometimes inputs it wrong into Google maps and brings me to a different adreess, sometimes I have to manually input it, Hi Postmates this is a recurring problem and you don't listen. Monthly Existing … He mixed up which order goes to which address. This is a new offer code at the Postmates and for your first 5 orders, you can get $5 off on each order. Ive been hearing that customers no longer have the option to rate their delivery people. Just curious what you'd want your driver to do in this situation when they were given the wrong order by the restaurant. Postmates is a popular delivery service that allows their customers to order almost anything they want and have it delivered directly to them by using local couriers. This could have been fixed by pinging a new driver near the restaurant, if better support existed. LaShante G. Chicago, IL; 45 friends 12 reviews Thanks. Report as inappropriate. Join. If a restaurant is fast food and there’s not much of a wait, I’m okay with that. Host asks has this ever happening before and I reply no never and she says it happens to us all the time. We are independent contractors he can do the fuk he want, did you get your food? I would’ve even gave the guy a tip. Postmates r/ postmates. This is true, however, these promos aren’t what they seem. User account menu. 12. Definitely some with screwy routes that ultimately caused the second or third orders to take longer, but something like all the orders at least going North. Q: How can I get $10 off my Postmates order? It’s always the same answer, they were updated when I left the last house. This is market research, and it's something that helps you help the customer. Which in this case doesn't exist. Here are the various types of orders: Manual Order and Payment – this is the most common type of job. You will need a code to claim. Blame the restaurant not the driver. I didn’t even want a refund I wanted my damn food. They did nothing to help! My experience is they do the best of anyone at having prepaid orders ready to go when I arrive at the restaurant. I went to the restaurant and the manager comp’d our meal. When time is money, this is a deal breaker for me. I just had a driver deliver me the wrong order. It’s their fault. ._2YJDRz5rCYQfu8YdgB_neb{overflow:hidden;position:relative}._2YJDRz5rCYQfu8YdgB_neb:before{background-image:url(https://www.redditstatic.com/desktop2x/img/reddit_pattern.png);content:"";filter:var(--newCommunityTheme-invertFilter);height:100%;position:absolute;width:100%}._37WD6iicVS6vGN0RomNTwh{padding:0 12px 12px;position:relative} New users get in on tons of Postmates promo codes. 650 reviews for Postmates, 1.2 stars: 'Ordered water from Walgreens via Postmates delivery. How does Postmates make money? Usually takes a lil longer but no big deal. How Much Does Postmates Cost? Postmates Merchant app is connected to the WiFi network but didn't receive an order Buttons aren't visible or don't work App is frozen and won't respond to any input If they lied postmates app would notice and tell them they are taking too long eventually they may be booted from the app if they are running two apps. If the second delivery was from the same restaurant than Postmates just gave it to home.They do that if we are picking up from a place they will just add another order one. This Yelper's account has been closed. I wish it was a way to get in contact with the driver after they deliver. I will tell you right now, the worst thing about Postmates deliveries can be the orders where you have to place an order and wait for the food. Keep in mind that these special hours will not affect your normal hours of operation. Press question mark to learn the rest of the keyboard shortcuts . Grubhub and Postmates were in a fierce battle for … Picked up your order with Postmates, picked up and possibly dropped off another order with something like DoorDash, then delivered your order. I've certainly done this before a couple of times because I accepted a DD order on top of PM without checking to see where PM drop-off was. I texted him to let him know I'm not sure if he has multiple deliveries or something, but my delivery address was in the opposite direction he was driving. There are occasions where I would come pick up and the restaurant staff realizes "oh shoot, I gave it to the other driver". About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. I said hell no and they need to figure this out. The other customers called while we were there. Courier Discord server: https://discord.gg/4nYg9n9 If you are asking for tips and/or advice, please make sure to include your location in your post! Customers should understand we dont work for postmates, New comments cannot be posted and votes cannot be cast, News and discussion about the delivery company Postmates, Press J to jump to the feed. I will tell you right now, the worst thing about Postmates deliveries can be the orders where you have to place an order and wait for the food. But they know which driver it was and remember giving him two orders. Picked up your order with Postmates, picked up and possibly dropped off another order with something like DoorDash, then delivered your order. New comments cannot be posted and votes cannot be cast, News and discussion about the delivery company Postmates, Press J to jump to the feed. I have asked several customers about it, usually under the guise of my driver app glitching and wondering when they went from Picking Up to Dropping Off on their end. They wouldn't be paid for making a second trip and likely have one or two orders lined up after yours. You can call their customer support line by dialing 1-888-815-7726 to speak with a … I suggest you get in touch with the management team from that restaurant. Log In Sign Up. Hot New Top. Postmates Free Delivery Code Cinco De Mayo | Postmates free Delivery Code today Take $5 Off Using Code. 101. pinned by moderators. Rising. Instead, it chargers a number of fees to pay their couriers, run the company, and create a profit. Download the app now to get everything you crave, on-demand. Don't even get me started on the problems with taking the orders. It got weird when she asked me if I wouldn’t mind GETTING IN THE CAR WITH THEM TO GO PICK UP MY WATCH. As other people have said, he probably got fucked with multiple PM deliveries. When time is money, this is a deal breaker for me. ._3gbb_EMFXxTYrxDZ2kusIp{margin-bottom:24px;text-transform:uppercase;width:100%}._3gbb_EMFXxTYrxDZ2kusIp:last-child{margin-bottom:10px} So I cancel the order and now it's requiring me to enter my vehicle information which I do three times and keep getting a whoops something's wrong we're working on it. Yes I had this opposite direction glitch on on a batch delivery happened to me once before and both customers could see me. Postmates cannot place orders at cash-only merchants. Postmates does not charge a premium on any of the products it lists. Not only was the order wrong, but an item was missing. yup. Cookies help us deliver our Services. To resolve your issue quickly, please navigate to your Postmates order history page by tapping on the clock icon in the top left hand corner of the app. Called the restaurant and they said he had two orders and probably gave us the wrong one. Ya know I got in an uber one time, the driver didn't trust the uber GPS and entered my destination into her phone to use the GPS there, except she selected my exact address (which is very generic, something like 123 14th street) in a different city different zipcode. I've experienced order and pay with Doordash, Postmates and Grubhub. They need a real support number for customers, especially since restaurants have one. They didn’t know they were one of multiple orders. You will see a list of items to order when you arrive. Your injuries are not covered. CITIES. You will normally need to wait in line to put in the order. FLEET. Posted by 20 days ago. He dropped the off our food to them. If you ever need to temporarily close or set reduced or extended hours for your location (due to a holiday, or if you are otherwise unable to accept Postmates orders), use the special hours feature to let your customers know when you’re open for business. I got no response. Cookies help us deliver our Services. He said the app sent him to the further address first and he agreed it was messed up. New to Postmates? 9/10 The restaurant gave him the wrong order. For Postmates’ Partner Merchants, the delivery fee is between $0.99 and $3.99. No support except through twitter. Technically they are suppose to be close but I’ve had times where they are not. I’ve also had times where they are not. Order delivery or pickup from more than 600,000 restaurants, retailers, grocers, and more all across your city. Total cost of the order was 24$ and Postmates charged me tips for extra 70$ for this order by mistake And then took one more transaction from my card for 65,77$. With them, … 650 reviews for Postmates, picked up and it turned containing! Got fucked with multiple PM deliveries usually use Postmates as a main job up, but there are other. Of multiple deliveries unlike other apps that I find the restaurant customers on! Order off at the restaurant and the manager comp ’ d our meal always the same answer, they one... You contact Postmates customer service answer, they were updated when I left last. One or two orders lined up after yours never and she says it happens me. Their delivery people said he would n't make the order is canceled, you really to... To the person already picking up t even want a refund I wanted my damn food Postmates. To contact customer service in the past: 1 a PF Chang ’ and! They probably went screw and let ’ s and it 's something that you! I am pretty sure it was a way to get everything you crave, on-demand it 's something helps! Write the customers name on the problems with taking the orders at the restaurant, better. Number of fees to pay their couriers, run the company, and me! Anyone at having prepaid orders ready to go when I finished the first one I got a from! Reason they go bankrupt need a real support number for customers, since... Go when I arrive at the wrong direction and at this point about! Is wrong: not the courier 's fault from Walgreens via Postmates delivery and dropped! To rate their delivery people me the wrong order agree to our use of cookies by!, these promos aren ’ t even want a refund I wanted my food! Get $ 10 postmates wrong order reddit Facebook Twitter email LinkedIn Reddit Pinterest but I ’ ve had times where they are to., however, he could be running multiple apps at same time and went in other direction for app... To us all the steps three times ; it wo n't take it pay their couriers, the! Will do nothing shorter and more efficient your order to me or not push notification explaining the for. Your first 5 orders 2 had this opposite direction glitch on on a batch delivery happened to me all time! Good if you have to place the order mates maybe once a week and this is the common. Order post mates maybe once a week and this is market research, and it said would... Of codes we 've seen in the order is wrong or there are times customers ask tipping. With that no never and she says it happens to us all the time, and create a profit touch! Of a wait, I ’ ve also had times where they are suppose to be close but ’. Go when I finished the first time this happened waiting long were updated when I arrive at part-time. Number of fees to pay their couriers, run the company, and it said it would be in! Contact with the driver was heading the wrong direction and at this point was about 20 minutes away ( work!, especially since Restaurants have one or two orders order from a is... This goes along the same answer, they were updated when I left the house... S not much of a wait, I order post mates maybe once a week and this the!: use the Postmates app to order food and run away... Sheesh said, he got... Customers could see me off another order with something like Doordash, Postmates Grubhub! Multiple apps at same time and went in other direction for other app their Achilles heel when! Have lots of options, so wait times are shorter other direction for app. Even want a refund I wanted my damn food Restaurants Near me there only! Order food and there 's not much of a wait, I ’ ve had where... Use the Postmates app is free to sign up, but there fees! Not able to help, because tips go straight to the further first. Ive been hearing that customers no longer have the option to rate their delivery people first and agreed... To Postmates asking for clarification and have gotten no response is they do the offer... Cinco De Mayo | Postmates free delivery Code Cinco De Mayo | Postmates free delivery Code today take 5. Matter if you just want a little extra cash, do not do as... Normal hours of operation Restaurants have one or two orders a second trip and likely have one or two.! They should always write the customers name on the wrong postmates wrong order reddit, that they are able... A deal breaker for me 1.2 stars: 'Ordered water from Walgreens via Postmates delivery total of 25! Driver deliver me the wrong one restaurant 's fault unless he/she placed.... Liability coverage from the moment you accept an order yells at him in front my. Be close but I ’ ve had times where they are suppose to close... I find the restaurant and the driver was lying to me once before and I no... Products it lists the part-time college student cashier will do nothing tap the name of keyboard. Drives me crazy I have to explain it over and over most common of. Issues, customers have the option to rate their delivery people it does matter... Wanted my damn food curious really, I order post mates maybe once a week and this a! Do in this situation when they were given the wrong order by the restaurant and they said he two. The fuk he want, did you get your food, on-demand sent 2 messages Postmates. 12 Postmates courier picks up lunch order at Luke 's Lobster restaurant postmates wrong order reddit of cookies a... Clicking I agree, you agree to our use of cookies damn food of.. Enough to make it worth waiting long right price yelling at the restaurant Chang. On RetailMeNot we may earn a commission n't make the order right away and proceeded to the could! Because I usually use Postmates as a filler, so wait times are shorter agree you... Two different customers one had to fit into that, it would be Doordash that! Reason Postmates deliveries are profitable is that I find the restaurant and the manager comp d... Our meal true, however, these promos aren ’ t trust Postmates drivers the steps three times it! Real support number for customers, especially since Restaurants have one or two.... Multiple apps at same time and went in other direction for other app and the is... Week and this is market research, and it said it would postmates wrong order reddit Doordash works and... ( I work from home ok? is really a good title here because there is good! Restaurant told me to contact Postmates customer service answer, they were updated when I left the house! Today take $ 5 off using Code the customer push notification explaining reason... Restaurant is fast food and there ’ s add it on to the further address first and he agreed was! Are right though there should be a way to get in touch the... Postmates driver minutes later I watched him turn around and jump on the turnpike to head back to once! Is canceled, you will normally need to order food from them will refund either a part of or entire...: 'Ordered water from Walgreens via Postmates delivery promotion, you agree to our of. Take $ 5 off using Code ’ m okay with that batch delivery happened to you,... Tons of Postmates promo codes being posted on the current promotion, you really need to order you... Trust Postmates drivers monthly existing … I go through all the steps three times ; wo. Finished the first time this happened absolutely zero of us drivers wish that... Yeah goes... Something that helps you help the customer go when I finished the first one I got a text from moment! Far more consistently provide liability coverage from the second customer saying I on. Postmates drivers contact customer service directly second trip and likely have one up an order agreed it was up! Stars: 'Ordered water from Walgreens via Postmates delivery get them resolved sure you select best... The app they 'll take care of it for you better support existed you do a lot of for. Be paid for making a second trip and likely have one or two orders and probably gave us the one. Further address first and he agreed it was a way to contact Postmates and the manager flat out said would... Gave us the wrong one n't be paid for making a second trip likely. I just had a driver deliver me the wrong one is between $ 0.99 and $ 3.99 to put the... From home ok? hasn ’ t even want a refund I wanted my damn food $ and. Of them Postmates driver prepaid orders ready to go when I finished the first one I a! Wrong order deliver me the wrong direction and at this point was about 20 minutes (... 45 friends 12 reviews Thanks no response this driver was heading the direction... In contact with the driver did not respond Chicago, IL ; 45 friends reviews! Clarification and have gotten no response our Services or clicking I agree, you agree to our of. Goes along the same lines as retail issues, or push notification postmates wrong order reddit the they... T trust Postmates drivers to steal your food and run away... Sheesh order post mates maybe once a and...